- Adding a channel via the admin menu
- Adding a channel via the CRM menu
- Using a channel
- Channel terminology
A Channel is a way of identifying the source of your bookings and setting default commission rates to bookings that have come from specific sources.
After establishing the commission percentages to be associated with a specific channel ReRum will then always apply that commission percentage to any bookings made through that channel. This is done by associating a channel with an enquiry / booking.
Please note that a single company can be associated to multiple channels, however each channel can only have one company associated to it.
Adding a channel via the admin menu
Step 1: Go to the Admin menu, hover over 'Channel Settings', and select 'Channels'.
Step 2: Here you will be shown a list of the pre-existing Channels. Click 'Add Channel'.
Step 3: Fill in the required fields and click the red commissionable slider so that it turns green and presents more fields.
Step 4: Fill out the newly presented fields (descriptions of the terminology are below this section). Click 'Save Channel'.
Adding a channel via the CRM menu
Step 1: Go to the CRM menu and select 'Companies'.
Step 2: Here you will be shown a list of the pre-existing Companies. Click 'Add Company'.
Step 3: Name your new Company and then select the 'Company Category' - n.b. only a Booking Agent can have a Channel (and indeed, a Booking Agent MUST have a Channel) so select Booking Agent here.
Step 4: This will automatically bring up fields that are mandatory for creating a Channel, namely:
Channel Name - this will be set to the Company Name, but you can change this if you wish
Commission Basis - choose if you want the commission to be applied to Gross or Net
Commission Rate - if you want to change the default rate for this booking
Step 5: Finally, click 'Save Company'.
Using a channel
When you start a new enquiry only the default Channel is initially visible. If you add a booking contact that is associated to a company, which is a booking agent (and therefore has a channel), then you can change the channel and edit the commission rate.
See an example below
Step 1: Start a new enquiry
Step 2: Add a booking contact associated to a company which is a booking agent
Step 3: Edit the commission rate
It is also worth noting that in this scenario the "Booking Account" and "Billing Account" fields have become type ahead searches (rather than drop downs) to allow for maximum flexibility.
Available to All
If the Channel is marked as 'Available to All' then it will be available to be associated with any Booking Account. This is useful for scenarios where you are loading bookings manually for website bookings, rather than the booking being automatically associated with a Channel.
The Booking Type you want the Channel to apply to. For more information on Booking Types please see Booking Type Configuration.
This is the name of the Channel for identification during the booking process and for reporting.
This means that the commission percentage is taken on the Gross Booking Value (i.e. with VAT), or Net Booking Value (i.e. without VAT).
For example, if the Gross Booking Value was £120 (£100 + VAT) and the commission rate was 10%, then the Gross commission would be £12 and the Net commission would be £10.
Commission Invoice Type
The Invoice Type affects where and how the commission is located in your chart of accounts so please discuss this with your accountant or book-keeper.
Sales Credit - this will generate a Sales Credit to the Sales Ledger, effectively reducing your revenue in the chart of accounts.
Purchase Invoice - this will generate a Purchase Invoice in the Purchase Ledger, effectively representing your commission as a direct cost in the chart of accounts.
This is the commission rate associated with the Channel by default. This can be overridden at the time of the booking by setting the 'Comm. rate' during the enquiry / booking.
This is the Booking Account that the Channel is to be associated with. It is also the account that the commission invoices will be associated with.
Deducted at source
If set, then the system will take the commission value off of the accommodation price and set it as commission. Essentially this has the effect of reducing the revenue associated with a booking.
The VAT Profile dictates the tax approach to use in regards to commission. This means you can use different approaches for charging commission, depending on how the associated agent charges commission.
For example, Air BnB do not charge VAT on their commission as they are overseas, so you would use a VAT Profile that does not charge VAT over the length of the stay.
For more information see VAT Profiles.