If a customer had a problem with their booking during their stay, you can report and track the problem using ReRum's 'Issues' function.
For example, if a light in the customer's room was broken, you could report that directly from the booking and raise it with your housekeeping team to get it fixed.
The process of this is demonstrated here.
1 - On the Booking you wish to create the Issue for, go to the Issues tab.
2 - Click 'Add Issue'.
3 - Fill in the required details. Select the Unit the issue appears in by clicking 'Look Up' next to where it says 'Unit/Building'.
4 - Any greyed out boxes will be filled out as the issue is resolved.
5 - When done, click 'Save Issue'.
6 - You can then create an activity for the issue you have made. Go to the Activities tab.
7 - Select 'Add Activity'.
8 - You can then add an activity as normal.
You can also add an issue that is not associated with a Booking, by doing the following.
1 - Go to Operations and select 'Issues'.
2 - Select 'Add Issue'.
3 - You can the add the issue the same as you did previously when adding an issue for a booking.