Version 1.30.29 has been released to your system.
This update is the first in a series of user interface improvements focused on making the system easier to use and to highlight important issues that will be affecting your customer experiences.
The release highlights outstanding activities or tasks that have been automatically scheduled by the system.
Overdue Activities on the Availability Grid
The feature will show overdue activities on a booking by overlaying a black warning triangle on the the booking, an example is below and a corresponding red triangle in the Unit Type section on the left.
The black triangle highlights Activities on specific booking that are overdue on the grid, you can click to flow through to the booking and view the overdue activities on the booking in the Activities section.
The red triangles show any overdue activities in the apartment, and will include any activities that are historic and including bookings that are not shown on the grid.
Clicking on the red triangle will show a list of the overdue activities.
The pop up will show -
- the title of the activity
- the associated booking reference
- the due date of the activity
Clicking on the view button will open the corresponding Activity on a new tab, where you can review the activity and set the status appropriately.
How are Activities being generated?
If the new functionality highlights that the system is automatically creating activities that you do no need in your business, or you would like to create new activities, then you can configure the activities in the Property Menu -> Booking Activities, check out the user guides or ask the support team for assistance.
I have too many Open Activities!
If you have a lot of Open historic activities, we can bulk close the activities for you, please email firstname.lastname@example.org asking us to bulk close the activities for you, we will need to know the type of activities and the date up to which you would like closed.
For example you might like all of your historic Cleaning activities closed until the beginning of this week, the 30th September 2019.
How does my team manage these Activities on the move?
We have a mobile app that we are continuously updating that allows your Housekeeping and Maintenance teams to interact with the system on the move. This will allow your team members to see Activities assigned to them or to their team and to mark them in progress or as complete.
The team members can also take photos of the apartment or issues and automatically attach them to activities or issues in the system, which is great for centralising communication whilst on the move.
This can be downloaded from the Apple or Google app stores, search for res:harmonics.
We've removed some of the pesky bugs to hopefully make your experience with the system smoother.
We release updates regularly and we are always looking for ways to make things better. If you have any feedback or run into issues, please open a ticket with support and we'll endeavour to help you in any way we can.
The Res:Harmonics Team